Our Returns Policy
Returns Address: Pallatrax Angling International Ltd. Higher Ashmansworthy, Woolsery, Bideford, Devon, EX39 5RE
We can only accept items returned to us within 10 days from the date your order was despatched. Items that do not reach us within 7 days will not be valid for exchange, refund or replacement. If you wish to return an item we advise that you act immediately upon receipt to obtain a returns number and return the item to us as soon as possible. We aim to answer all returns requests within 72 hours. All items must be returned to us unopened before an exchange, refund or replacement is issued. Unfortunately delivery charges are non- refundable unless the item purchased is faulty or incorrect.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it within 7 days for a full refund.
All sizes, measurements and weights are approximate but we do try to make sure that they are as accurate as possible.
Please note that NO REFUND will be made where you have requested special delivery instructions before the ‘confirm your order’ stage and requested a delivery to be made without a signature and accepted that the driver will leave the goods in a location specified by you.
If you receive goods that you feel are not as stated, do not satisfy your requirements, or not up to your standards we are happy to pass on the refund on the value of the goods if you have advised us of this within 3 days from when the goods were despatched and only once we have received your goods back in its original condition. Please note that all delivery costs already incurred will be retained before passing refund.
Although every effort is made in checking all goods before despatch, in some occasions incorrect or faulty goods may be received for which we do apologise for any inconveniences caused. Pallatrax Angling International Ltd will ensure that all such problems are solved and do request your co-operation in doing so.
Unless you have requested special delivery instructions, once an incorrect or faulty delivery has been received it is your responsibility to complete the online returns procedure (after which further instructions will be emailed back) or to advise us of this within 7 working days after delivery. Once a return-request has been accepted, you are requested to send goods back to us (via your local post-office or courier or whichever more cost-effective). The return-shipping cost incurred to you will be settled in form of refund or credit vouchers only for the value of the shipping amount that you paid at time of ordering (as similarly operated when returned in-store). If the cost of sending goods back to us is reasonably high, then we do request you to contact us where we can assist in coming to an agreement to solve problem in a cost-effective manner for both parties. In some circumstances we may arrange a collection from your address once a collection charge has been accepted by yourself (available only within mainland U.K.). We will do our best to compensate you for your costs in form of goods or gift voucher; however we regret to advise you that we are unable to compensate you fully where the cost of return is not viable.