During the ordering process, you will be given the option to choose which delivery method is suitable for you.
UK Standard Delivery
Shipping will be made within 3 to 5 working days after you place your order (this excludes Saturdays, Sundays and Bank holidays). Please note, however, that all clothing is made to order and so can take up to 3 weeks for delivery.
Our Standard Delivery service is to UK mainland. Deliveries to the following locations may take up to two working days longer and may incur an additional charge.
- The Scottish Highlands & Islands
- The Isle of Wight
- The Isle of Man
- Northern Ireland
UK standard carriage and handling is charged on the amount you spend:
- Spend up to £20.00, carriage and handling is charged at just £2.50
- Spend between £20.01 and £40.00, carriage and handling is charged at £4.50
- Spend over £40.01 and carriage and handling is FREE!
Please note using special delivery instructions may mean you ask for the goods to be left somewhere near the delivery address that gives us no ability to request a signature by an adult aged 18 or over on delivery. In this instance you accept that you have requested that we comply with your special delivery instructions to Pallatrax Angling International Ltd and accept that signed copy of the delivery note from our delivery agent, identifying where the goods were left is your acceptance of delivery. Pallatrax Angling International Ltd will not be liable for any loss or damage of goods that occurs after our delivery agent has delivered them in accordance with your instructions on the Special Delivery Instructions.
If you order any item from Pallatrax Angling International Ltd it is your responsibility to ensure that all the details you provide to us are correct. This includes your billing address, contact telephone numbers, email address (if applicable), and delivery address. It is not the responsibility of Pallatrax Angling International Ltd to correct any delivery addresses, and under The Data Protection Act we cannot amend your billing address details. You can do this immediately through your customer account on shop.pallatrax.co.uk. We will ship goods to the address you as the customer provide us with. It is your responsibility to review all your billing address, contact telephone numbers, email address (if applicable), and delivery address) to ensure they are correct at the registration of your account, at the checkout and payment process, as well as to review all these details before you agree to confirm your order.
Delivery charges are specified during the ordering process and are in the final details of your order before you proceed to ‘confirm your order’. Timescales for delivery are estimated. We make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. Pallatrax Angling International Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Delivery of any Goods will be by courier or post depending on the size and nature of the Goods to be supplied.
Accepted or Rejected Deliveries
If the package has not been accepted or rejected besides the valid reasons (see 5.4) during delivery, the respective courier will make a return charge to Pallatrax Angling International Ltd. This charge will be required to be paid before processing a re-delivery or will be retained if order has been cancelled.
Address and Delivery Errors
In the event where deliveries have failed due to incorrect address specified or if no one is available to accept delivery at time when courier attempts to deliver goods, the courier will hold the goods at their depot for a small period of time (anytime between 3-5 days). If a card has been left by the courier requesting you to contact them, you are requested to contact them to arrange a re-delivery at same address at a suitable time. Failure to do so quickly (normally within 2 working days) may cause the parcel to be returned back to us. Although every effort is made to ensure goods are delivered to you in good time and at address specified, certain circumstances may fail deliveries (for e.g. unable to find address or no one to accept parcel etc.). In order to solve such problems during delivery or if you wish to advise us of change of delivery address after goods have been shipped, you are requested to contact us on first occasion. Normally a charge is incurred for amendments of delivery addresses which can be accepted by yourself or you may simply arrange to collect the goods from the courier depot where possible without any charges. Failure to do so or if you advise a change of address directly with the courier without notifying us will incur an additional charge which will be passed on to you unless we have already authorised this change with the courier.
Special Delivery instructions
Unless you have specified any Special Delivery instructions, where there is no possibility of anyone signing for the goods, upon delivery it is your responsibility to check package and its contents thoroughly. If you notice any signs of security tape damage, theft or attempt for theft, damage of goods or any unacceptable condition of package and its contents you are requested not to accept the package.
If you are not willing to accept the package then you are requested to sign on the delivery note what you have noticed for e.g. Goods Damaged or Theft Attempt etc. FAILURE to comply with these terms will NOT enable you to make any claims against the above conditions and NO credit will be issued.
Where you have issued special delivery instructions, where no one is able to sign for the goods, you are accepting that our delivery agent will make an assessment of any damage or theft attempt of goods before leaving it/them in the place specified in your special delivery instructions. Any loss, damage or theft after our delivery agent has placed the goods as requested in your special delivery instructions is your responsibility. Pallatrax Angling International Ltd will not be liable for any goods delivered where you have specified there will be no one available for a signature.
Risk of loss and damage of products
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.